Our Policies

We collect a variety of information to deliver our services efficiently, maintain communication, and ensure compliance with legal and contractual obligations. The types of information we may collect include:

a. Personal Information

This includes but is not limited to:

• Full name
• Email address
• Phone number
• Job title
• Company name
• Business registration details (if applicable)
• Location or address

We collect this information when you:

• Contact us via email, phone, or online forms
• Subscribe to our newsletters or service updates
• Enter into service agreements with us
• Provide feedback or reviews
• Engage in any kind of project-related communication

We use personal information mainly to maintain professional communication, create proposals and agreements, send invoices, and keep our project workflow transparent. We do not share your personal information with third parties for marketing or unrelated purposes. Your details are used only to serve your project and related services.

b. Project-Related Information

During a project, we may collect the following types of data:

• System credentials and login details
• Server access data
• Application and code-related data
• Project files, documents, images, or videos shared by you
• Platform analytics for improvement and testing
• Backup data related to your service or platform

We ensure that:

• These files are collected only when required
• We never ask for unrelated or unnecessary data
• Any personal content (such as user images or videos) is only requested if essential to project development
• Your project data will never be shared with third parties without your clear consent
• All sensitive credentials are stored in a secured and controlled environment

c. Usage Data

If you use our website or mobile applications, we may automatically collect:

• IP address
• Browser type and version
• Operating system
• Date and time of visit
• Pages visited and time spent
• Device type and technical configuration

This information helps us understand how users interact with our platforms. We use it strictly to improve performance, user experience, and to detect issues or bugs in our systems. It is never shared outside ZenXbyte International Pvt Ltd and is not linked to your personal identity.

We use the collected information to provide, improve, and manage our services. More specifically, we use it to:

• Establish and maintain communication throughout the project lifecycle
• Prepare project proposals, contracts, and legal documents
• Execute, manage, and complete your project
• Offer support, updates, and maintenance when requested
• Analyze project performance and optimize deliverables
• Send invoices, process payments, and manage billing cycles
• Ensure compliance with regulations and client-specific legal requirements
• Improve the quality and usability of our platforms and services

We take great care to ensure that your information is only used in ways that directly benefit you or are required to fulfill a business or legal obligation.

We process your personal data based on the following legal grounds:

• Your consent when you voluntarily share information with us
• The necessity of processing to perform a contract or agreement
• Compliance with legal obligations
• Legitimate interests related to the functioning and improvement of our business and platforms

ZenXbyte International Pvt Ltd does not sell, rent, or trade any user or client information to third parties.

However, in limited situations, we may share data with:

• Trusted third-party vendors such as cloud hosting services, secure payment gateways, or analytics tools
• Legal authorities if required by court order, subpoena, or government request
• External consultants or service partners only under a signed Non-Disclosure Agreement and with your written consent

Before sharing any sensitive or confidential data, especially project credentials or personal files, we will inform you and request your approval.

We take security seriously and use modern practices to store and protect your data:

• Access to sensitive files and credentials is limited to authorized personnel only
• All systems are password protected and regularly updated
• Encrypted communication methods are used when handling confidential data
• Regular backups are created to avoid data loss
• All files and data are stored on secure servers with high-standard protection systems

Although we do everything reasonably possible to ensure your data is safe, it is important to understand that no system connected to the internet is completely secure. As a result, we cannot provide a 100 percent guarantee.

Furthermore, once a project ends and your coverage or maintenance period expires, we are no longer responsible for the storage or protection of your data. We recommend taking your own data backups after project delivery.

We retain your personal and project-related data for as long as needed to fulfill the purpose it was collected for, or as required by law.

Once your data is no longer needed, or if you request deletion, we will permanently remove it from our systems except where data retention is required by regulations or tax/accounting standards.

Depending on your country or region, you may have the following rights related to your personal data:

• The right to access your data
• The right to correct or update any inaccurate information
• The right to delete your data under specific conditions
• The right to restrict or object to the processing of your data
• The right to withdraw your consent at any time
• The right to file a complaint with a data protection authority

To make any of these requests, you can contact us directly at [Insert Contact Email]. We will respond within a reasonable time and ensure your rights are respected.

Our website and applications may use cookies and similar tracking tools. These small files help us analyze how users use our site, identify bugs, and improve functionality.

You have the option to disable cookies via your browser settings. Disabling cookies may affect some functionalities, but you will still be able to access basic features of our site.

We do not use cookies to store personal information or to serve targeted ads.

Our website or platforms may contain links to other websites or use tools from external platforms. These third-party websites or services have their own privacy practices. We do not control or take responsibility for their content or policies.

We recommend reviewing the privacy policies of any external site you visit or service you use in connection with ours.

Our services are not intended for children under the age of 13. We do not knowingly collect or store information from anyone under this age. If we learn that we have collected data from a child without proper consent, we will delete it immediately.

If you are located outside Sri Lanka and provide your data to us, you understand that your information may be transferred to, stored, and processed in Sri Lanka or other countries where we or our service providers operate.

We ensure that all international data transfers are made with appropriate safeguards to protect your privacy and legal rights.

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business operations, or data handling practices.

When changes are made, we will revise the effective and last updated dates at the top of this page. If the update involves significant changes, we will notify you via email or display a notice on our website.

We encourage you to review this policy regularly to stay informed.